Privacy Policy

AI Support Agent

Effective Date: 01/06/2025

AskFrankie.io (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our AI support agent (“Agent”) on our website, [website URL].

1. Information We Collect

a. Information You Provide to the AI Agent

When interacting with our Agent, you may share personal information, including:

Name, email address, phone number (if requested)

Support queries or feedback

Uploaded files or documents (if enabled)

b. Automatically Collected Data

Technical details such as:

IP address

Browser type and version

Device information

Date/time of interaction

Pages visited and time spent

c. Cookies and Tracking

We may use cookies or similar technologies to enhance user experience, remember session preferences, and analyze usage.

2. How We Use Your Information

We use the collected information to:

Provide and improve the Agent’s responses

Understand usage patterns and diagnose technical issues

Personalize user experience

Respond to inquiries and provide customer support

Comply with legal obligations

3. Disclosure of Your Information

We do not sell your personal information. We may share it with:

Service Providers who assist in hosting, maintenance, and analytics

Legal Authorities when required to comply with applicable laws or legal processes

Internal Teams for system improvements and auditing

4. Data Retention

We retain user data only as long as necessary for:

The purpose it was collected

Compliance with legal obligations

Security and debugging purposes

If anonymization is possible, data may be retained in aggregate form for statistical analysis.

5. Data Security

We implement industry-standard technical and organizational measures to protect your data, including:

TLS encryption for data transmission

Secure server infrastructure

Access controls and audit logs

Periodic security reviews

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

Request access to your data

Request deletion or correction

Object to or restrict processing

Withdraw consent at any time

To exercise these rights, contact us at: [email address]

7. Children's Privacy

Our service is not intended for individuals under the age of 13. We do not knowingly collect data from children.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.

Best Practices for AI-Driven Support Environments

To maintain trust and compliance, consider adopting these AI privacy best practices:

1. Data Minimization

Only collect the data necessary for the Agent to function.

Avoid storing sensitive information unless critical (and obtain consent).

2. Transparency

Clearly notify users they are interacting with an AI.

Disclose what is being recorded or stored, and why.

3. Human-in-the-loop

Offer users the option to escalate to a human support agent, especially for sensitive topics or unresolved issues.

4. Ethical Use of AI

Ensure the Agent is trained on unbiased, diverse data.

Regularly audit AI outputs to prevent inappropriate, misleading, or harmful advice.

5. User Control

Allow users to delete conversations or opt-out of data retention.

Provide accessible contact methods for privacy-related inquiries.

6. Compliance

Align with regulations such as GDPR, CCPA, and PIPEDA if serving EU, California, or Canada respectively.

Keep a Data Processing Agreement (DPA) if using third-party AI tools.

7. Logging and Monitoring

Monitor AI logs to detect misuse, performance issues, or anomalies.

Store logs securely and purge them after a reasonable period.